Yandaz Nigeria - Refund & Transaction Policy

Refund & Transaction Policy

Commercial Protocol | Federal Republic of Nigeria | Issued April 2026

Yandaz Nigeria Limited ("Yandaz") operates as a digital advertising platform. Payments made on this platform are for the immediate visibility and promotion of user content. In accordance with Nigerian commercial standards for digital services and the Federal Competition and Consumer Protection Act (FCCPA), Yandaz maintains a Strict No-Refund Policy once a service is active, except in specific cases of documented technical failure.

1. Finality of Digital Advertising Services

Advertising credits, "Top Ads," "Boosts," and "Business Store" subscriptions are categorized as intangible digital products and services. Upon payment confirmation via Paystack, Flutterwave, OPay, or Direct Bank Transfer, the service is deemed "commenced" and "rendered" under Nigerian consumer protection definitions. Because visibility starts instantly, these transactions are final, irrevocable, and non-reversible.

2. Eligible Refund Circumstances (The "Technical Exception")

We recognize that payment errors can occur. Refunds or account credits will only be considered under the following limited conditions:

SYSTEM ERROR

🛠️ Systemic Technical Failure

If your bank or fintech app is debited but the Yandaz internal system fails to activate the promotion due to a verified database synchronization error, you are entitled to a full refund or service re-activation. This must be reported within 24 hours.

BILLING ERROR

💳 Duplicate Debits

If a "Network Glitch" or "Processing Lag" results in multiple successful charges for a single promotion (e.g., the same ad is charged twice for one boost), Yandaz will process a reversal for the redundant payments after gateway verification.

3. Non-Refundable Scenarios (Strict Enforcement)

⛔ Refunds will NOT be granted for:

Policy Violations: If your ad is deleted for listing "Prohibited Items" (e.g., narcotics, weapons, used undergarments, or fraudulent job offers), your payment is forfeited as a breach-of-terms penalty.
Buyer/Seller Interactions: Refunds are not issued because of "low calls," "no sales," or if a potential buyer was a "time-waster." Yandaz sells visibility, not guaranteed outcomes.
Ad Sold Early: If you buy a 30-day "VIP Boost" but sell your item on day 1, the remaining 29 days of the boost cannot be refunded, paused, or converted to cash.
Account Bans: If your account is banned for "Yahoo-Yahoo" activities, harassment, or multiple reporting by other users, all active subscriptions and wallet balances are forfeited.
Manual Deletion: Deleting your ad—either by mistake or intent—terminates the associated paid service immediately without any right to compensation.

4. In-App Wallet and Promotional Credits

4.1. Wallet Balances: Funds deposited into your "Yandaz Wallet" are intended solely for the purchase of internal services. These funds are non-withdrawable. Once money is moved from your bank/MoMo into the Yandaz ecosystem, it cannot be converted back to cash.

4.2. Expiration: Promotional credits or "Bonus Naira" awarded by Yandaz during marketing campaigns have an expiration date (usually 30-90 days). Expired credits are removed automatically and are not eligible for extension or refund.

5. Subscription Models (Business Stores)

Users opting for "Silver," "Gold," or "Diamond" Business Store subscriptions are billed on a recurring basis or a fixed term.

Cancellation: You may cancel your subscription at any time to prevent the next billing cycle. However, no prorated refunds are provided for the remaining days of the current month.
Downgrades: If you downgrade from a Gold to a Silver plan, the change will take effect at the end of the current billing cycle. No "credit difference" is refunded.

6. Formal Dispute & Claim Process

Users who believe they qualify for a refund under Section 2 must follow this Nigerian statutory process:

Timeframe: Claims must be submitted within 24 hours of the transaction.
Evidence: You must provide the Bank Transaction Reference Number (RRN), a screenshot of the debit alert, and the Yandaz Ad ID.
Contact: All requests must be sent to billing-ng@yandaz.com.
Processing: Internal reviews take 7-10 business days. Approved refunds are credited back via the Original Payment Gateway (please note that Nigerian commercial banks may take an additional 14-21 days to reflect the reversal in your balance).

7. Fraudulent Chargebacks & BVN Blacklisting

In line with the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, initiating a chargeback through your bank for a service that was successfully delivered is considered financial fraud. Yandaz Nigeria Limited reserves the right to:

Immediately and permanently suspend the user account and associated phone numbers.
Report the user's details to NIBSS (Nigeria Inter-Bank Settlement System) and relevant payment processors to flag the associated BVN/Account.
Share the user's IP and session data with the Economic and Financial Crimes Commission (EFCC) if the chargeback volume indicates organized fraud.

8. Regulatory Compliance (FCCPA)

This policy is designed to be transparent and fair under the Federal Competition and Consumer Protection Commission (FCCPC) guidelines regarding digital services. By making a payment on Yandaz, you acknowledge that you have read, understood, and agreed to these financial constraints.